Terms and Conditions
We like to keep things simple and clear. No hassle, just straightforward agreements that benefit everyone. Below you will find our general terms and conditions.
1. General
1.1 Client: You, the customer who hires us to manage your administration.
1.2 Contractor: We, Van Passe B.V., your partner in financial administration.
1.3 Agreement: The deal we make to manage your administration, documented in a contract or order confirmation.
2. Applicability
2.1 These terms apply to all our services, offers, and agreements.
2.2 Any conditions from your side are not applicable unless we explicitly agree on them together.
3. Start and Duration of the Agreement
3.1 The agreement starts as soon as you agree to our offer or when you sign up for a subscription with us.
3.2 The cooperation lasts as long as needed, unless you agree otherwise. You can always terminate the agreement with a notice period of exactly one month.
3.3 The notice period lasts until the end of the current billing period from the day you cancel. For example, if you cancel on October 25th, your subscription will end on November 30th.
3.4 The work and billing commence from the moment the administration is opened by us. This means that we have received all the necessary information from the client and can effectively start the administration.
4. Your Responsibilities
4.1 You ensure that we receive all the necessary information and documents to do our job well.
4.2 If anything changes in your situation that might affect our collaboration, you will inform us immediately.
4.3 You are responsible for the accuracy of the information you provide to us.
5. Our Responsibilities
5.1 We do our work carefully and professionally, but we cannot guarantee that we will always achieve the desired result.
5.2 We may engage others to help us carry out the task if we deem it necessary.
5.3 As part of our services, we send transactional emails that are necessary for the execution of our services. These emails contain important information about your account, administration, or other relevant matters. These messages are not marketing communications.
6. Prices and Payment
6.1 Our standard rate is €63 excluding VAT per month. This applies to most administrations, unless otherwise agreed for significantly larger administrations.
6.2 One-time startup costs may apply when entering into the agreement, depending on the specific situation and the required initial work. These costs will be discussed and agreed upon with the client in advance.
6.3 Payment is made via invoice by email, with the option for bank transfer, payment link, or direct debit.
6.4 For exceptionally large administrations, we reserve the right to apply a custom rate. This will be discussed and agreed upon with the client in writing beforehand.
6.5 Billing takes place on the first day of each month for the standard services of the previous month. The standard rate is €63 excluding VAT per month, unless otherwise agreed in writing.
6.6 If you do not pay on time, we may charge statutory interest and suspend further performance of the agreement.
6.7 If you become a client halfway through the month, you will only pay for the remaining days of that month.
6.8 Upon cancellation, you only pay until the end of the current billing period.
6.9 The standard rate of €63 excluding VAT may be adjusted annually based on inflation correction. This adjustment will be communicated to you in advance.
6.10 Additional fees may apply when documents and information are submitted close to a deadline, particularly for monthly VAT filings and annual income tax returns. These fees range from €50 to €200, depending on the urgency and the additional work required. These fees will be communicated in advance.
6.11 If an invoice is not paid within the specified payment term, we will send a payment reminder. For a second payment reminder, we will charge €10 in administrative fees. If a formal notice of default is sent, a fee of €35 will be added to the outstanding invoice amount.
6.12 All payments are processed via direct debit, handled by Stripe. Invoices that are not processed via direct debit will always be issued through MoneyMonk.
6.13 If a payment by direct debit is disputed, Stripe charges €15,- per disputed payment. These costs will be passed on to the customer.
6.14 For failed direct debit attempts, Stripe charges €3.50 per failed attempt. These costs will also be passed on to the customer.
6.15 Any other costs charged by our payment processor related to your payment may also be passed on to you.
6.16 If clients request us to issue invoices on their behalf, an additional fee of €10 excluding VAT per month will be charged. This fee will be communicated in advance and added to the monthly billing.
6.17 For large or additional requests that fall outside the scope of regular services, we charge an hourly rate of €75 excluding VAT. These costs will be discussed with the client in advance and confirmed in writing.
7. Liability
7.1 Our liability is limited to €0. This means that we are not liable in any way for damages resulting from the performance of our services.
7.2 We are not liable for indirect damages, such as loss of profit,, business interruption, loss of data, missed savings, or other forms of consequential damage, regardless of the cause.
7.3 We are not liable for damages arising from the use of information, advice, or products provided by us, unless there is intent or gross negligence on our part.
7.4 Although we are not liable, we will always do our utmost to rectify or improve any issues where possible.
7.5 You indemnify us against all third-party claims arising from the performance of our agreement, unless there is intent or gross negligence on our part.
8. Confidentiality
8.1 We treat all your information confidentially. We only share your information with third parties if required by law.
8.2 You also treat our information and advice confidentially.
9. Force Majeure
9.1 If circumstances beyond our control prevent us from fulfilling our commitments, our obligations are temporarily suspended.
9.2 If this situation lasts longer than 30 days, either you or we may terminate the agreement.
10. Termination of the Agreement
10.1 We can terminate the agreement at any time in writing with immediate effect.
10.2 You can terminate the agreement in writing with a notice period of one month. For example, if you cancel on October 25, your subscription will end on November 30.
10.3 Upon termination of the agreement, our compensation for the work already performed remains due.
10.4 If the client terminates the agreement within three months before the end of the calendar year, the client is not entitled to have their income tax filing handled by Van Passe B.V. unless a separate payment is made for this service. For example, if the client enters into an agreement in October and wishes to terminate it by January, the income tax filing will not be handled.
10.5 Preparing income tax returns is a standard part of our services. However, we reserve the right to decide not to perform this service in specific situations or to charge an additional fee. Factors such as the duration of the collaboration may play a role in this decision. This will be determined on a case-by-case basis and clearly communicated to the client in advance.
11. Applicable Law
11.1 Dutch law applies to this agreement.
11.2 Any disputes will be submitted to the competent court in the district where Van Passe B.V. is located.
That’s it! We like to keep things easy and straightforward. If you have any questions, we’re always ready to answer them. Let’s keep it simple!
